Rainwater, Holt, & Sexton Privacy Notice
Last Updated: Wed Mar 05 2025
Introduction and Overview
Rainwater, Holt, & Sexton and its affiliates and subsidiaries(or “we”, “our”, “us”) cares about your privacy and compliance with applicable laws. Many jurisdictions require privacy notice by law. This Privacy Notice (“Privacy Notice”) explains the type of information we may obtain from individuals who visit our websites (each, a “Site” and collectively, “Sites”) or use our mobile applications (each, an “App” and collectively, “Apps”), which includes tools such as chat available through our Sites and Apps or information we collect over Phone or offline mediums such as Stores or Physical locations (each “Offline Service” or collectively “Offline Services”). Collectively we refer to Sites, Apps and Offline Services as “Service” or “Services”.
This Privacy Notice describes our privacy practices with respect to our Services. This Privacy notice does not cover employment-related personal data processing.
- INFORMATION WE COLLECT
- HOW WE USE THE INFORMATION WE OBTAIN
- COOKIES AND INTEREST-BASED ADVERTISING
- INFORMATION WE DISCLOSE
- YOUR CHOICES
- DATA RETENTION
- DATA SECURITY
- INFORMATION FROM CHILDREN
- LINKS TO THIRD-PARTY WEBSITES, APPS OR ONLINE SERVICES
- CHANGES TO THIS POLICY
- CONTACT US
- SUPPLEMENTAL PRIVACY NOTICES
Personal Information We Collect
Information you give us: We collect and maintain information that you may provide to us through your use of our Services, including:
- Personal Information such as your name, shipping address, billing address, telephone number(s), recorded phone conversations, IP addresses, texts, email address(es) and contents, reviews and comments you post, and purchase/return/exchange/servicing data, demographic information and other such information.
- Personal Information such as credit card information, date of birth, social security number, driver license or passport number, real-time geo location data and other such information.
- Personal Information such as race, ethnicity, sexual preference, political, and religious affiliation.
Information we obtain by automated technical means: We may use various methods to automatically obtain other information about you and your devices when you visit our Sites, use our Apps, use our Offline Services or view our advertisements online. For more information, see the “Cookies and Interest-Based Advertising” section of this Privacy Notice, below. This information helps our Sites, Apps and Services work correctly and supports our marketing, advertising and analytics efforts. This information includes, but is not limited to, device type; device settings; Internet browser information; operating system information; IP address; mobile device identifiers; software version; phone model; phone operating system; mobile phone carrier information; geolocation data; the date, time and length of your stay on our Sites, Apps or Offline Services; and the referring website, specific pages accessed and other actions you take on our Sites and Apps and Offline Services. Additionally, your chats, phone/video calls and other interactions with our customer service team or other team members may be recorded. We may obtain other information from you from time to time by providing appropriate notice.
Third-Party Web Analytics Services We use third-party web analytics services on our Sites and Apps. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies, and other device identifiers) to evaluate the use of our Services.
We also use a third-party session replay service that records users' interactions with our Sites and Apps, including users' clicks, mouse movements and scrolls.
To learn more about the third-party web analytics services we use, please review the following:
Information we obtain from other sources: We may receive information about you from other sources to, for example, help us correct or supplement our records, improve the quality of our Services, prevent or detect fraud and support our marketing and analytics. Such sources may include information collected from payment processors, data brokers, third-party ad technology companies. We may use this information consistent with this Privacy Notice.
How We Use The Personal Information
We may use, process and disclose the information we collect about you for our business and commercial purposes, including:
- Fulfilling orders, returns, exchanges, providing services, providing content and responding to your questions and requests. We may use your information to provide transactional assistance, such as fulfilling your order, processing your payments, providing you with customer and technical support including through the automated and live chat features on our Sites and Apps and maintaining transcripts of chat communications, approvals and assistance, offering new products and services, and ensuring the proper delivery of the products and services you order from us.
- Creating and maintaining your account if applicable and communicating with you. We may use your information to create and maintain your account or maintaining your profile. In addition, we may use your information to contact you about (1) updates to this Privacy Notice ; (2) changes to our Services, products and programs; (3) reviews, comments or other feedback you provide about our products or Services; (4) issues with your orders or services; or (5) safety notices and product recalls.
- Improving and personalizing our products and Services. We may use your information to make improvements to our products and Services, as well as personalize our Services to meet your preferences and needs, customize your experience with us and provide you with a consistent experience across the devices you use.
- Reviewing Site, App, Offline Services usage trends and customer interests. We may also use your information to analyze the way you use our Sites, Apps and Offline Services and understand your interests, including by combining information we receive from you and your devices with other information about you that we receive from other sources.
- Sending and improving marketing communications. We may send you communications about promotions or offers via regular mail, email, text messaging or other electronic channels, including ads on Social Media Services. We may use information, including information collected across different online services and from the various devices you may use, for marketing and analytics purposes and to deliver marketing communications based on your behavior and interests.
- Promoting our products or Services. If you complete a product or Service review, submit feedback or provide an images or voice, we may use your submission for commercial purposes, to promote our products and Services, or to send you personalized content.
- Administering promotions, such as sweepstakes, promotions and contests. We may use your information to administer sweepstakes, contests, and other promotions if you choose to participate.
- Detecting and preventing fraud. We may use your information to protect against, identify and prevent fraud and other criminal activity, claims and other liabilities.
- Complying with law. We may use your information to comply with and enforce applicable legal requirements, relevant industry standards and our policies, including this Privacy Notice.
- Other uses. We may use your information to operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing, and improving our Services; developing new products and services; managing and evaluating the effectiveness of our communications; conducting market research, aggregating and anonymizing data, and performing data analytics; facilitating the provision of services; and performing accounting, auditing, and other internal functions).
We also may use your information in other ways for which we provide specific notice at the time of collection or otherwise with your consent.
Cookies And Interest-Based Advertising
Tracking tools we use: We and third-party ad technology providers may collect information about you and your devices over time and across different websites and online services through the use of tracking tools, including cookies, web beacons, clear GIFs, pixels, device identifiers, precision device and browser trackers and other online information-gathering tools. We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we may obtain through these automated technologies is described in the “Information we obtain by automated means” section of this Privacy Notice, above. We may use these automated technologies to:
- Authenticate your account and profile;
- Monitor the performance of our Services;
- Learn more about the way you interact with our Services and content;
- Personalize your experience on our Sites, Apps and Social Media Services;
- Optimize and tailor our Sites, Apps and Offline Services;
- Make product and service recommendations, perform analytics, personalization and provide you with relevant advertising content on our Services and third-party websites and online services;
- Measure the effectiveness of the ads we serve you;
- Conduct data analytics and research to help us improve our Services and product offerings; and
- Better understand our Site visitors, App users and Offline Services users and their respective interests.
Interest-based advertising: We and third-party ad technology providers may use cookies to learn about the ads you see and interact with, and other actions you take on our Services. This allows us to provide you with more useful and relevant ads on both owned and operated Services and third-party websites, apps and online services.
Services and third-party websites, apps and online services: Interest-based ads, also referred to as personalized or targeted ads, are displayed to you based on information collected about your online activities, such as when you browse or purchase a product on our Sites or Apps, or visit third-party websites, apps or online services. In providing interest-based ads, we follow the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance (DAA) (a coalition of marketing and online advertising organizations). See the “Interest-based advertising opt-out” section of this Privacy Notice, below, for information on how you may opt out of such advertising.
Third-party ad technology companies may help us display content tailored to your interests and serve interest-based advertising on our behalf. Additionally, some third-party ad technology companies may provide us with information about you (such as demographic information) from offline and online sources, which we may use to provide you with more relevant and useful advertising.
Advertisers or third-party ad technology companies working on their behalf sometimes use automated technologies to serve the ads that appear on our Sites and Apps. They automatically receive your IP address and other device identifiers when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content.
Information We Disclose
We may share information about you with third parties in order to conduct our business, when legally required, or with your consent, including:
Affiliates and Subsidiaries: We may share your information with our affiliates and subsidiaries for business, operational, promotional, marketing or other purposes consistent with this Privacy Notice.
Service Providers: We may disclose the information we obtain about you to service providers who perform services on our behalf (e.g., to provision services, fulfill orders, deliver packages, send postal mail and/or email, analyze data, provide session replay services, process credit card and other payments, detect and prevent fraud, and provide customer service including through automated and live chat features). Our service providers are restricted from using your personal information in any way other than to provide services for us.
Business Partners: We may share your information with other business partners for business purposes such as advertising, marketing and online behavioral advertising such as Facebook, Instagram and others.
Business Transfer: We may disclose, transfer, or assign to our affiliates, or to one or more third parties, the information collected about you in the event that we sell or transfer (or contemplate the sale or transfer of) all or a portion of the assets or business, including as part of an actual or contemplated merger, acquisition or joint venture. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, liquidation, divestiture, dissolution or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may transfer your personal information to a successor or to a third party that purchases our assets arising from such circumstances. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice.
Protection of Us and Others: We may disclose information about you to the government or to other third parties to comply with applicable law and regulations, governmental and quasi-governmental requests, court orders, subpoenas and other legal processes. We may also disclose information to third parties if necessary to (i) enforce any of the terms of Privacy Notice or any investigation of potential violations thereof, (ii) detect, prevent, or otherwise address fraud, security or technical issues, (iii) protect against harm to our Services and (iv) protect our rights, property or safety, or the rights, property or safety of our users or others.
Your Privacy Rights
You have certain choices in connection with the personal information we obtain about you, as described further below.
If you are resident of a region that has an effective privacy law, please see the applicable section of this Privacy Notice to learn more about your privacy rights:
- RESIDENTS OF CALIFORNIA
- RESIDENTS OF COLORADO
- RESIDENTS OF CONNECTICUT
- RESIDENTS OF DELAWARE
- RESIDENTS OF FLORIDA
- RESIDENTS OF IOWA
- RESIDENTS OF MONTANA
- RESIDENTS OF NEBRASKA
- RESIDENTS OF NEW HAMPSHIRE
- RESIDENTS OF NEW JERSEY
- RESIDENTS OF OREGON
- RESIDENTS OF TEXAS
- RESIDENTS OF UTAH
- RESIDENTS OF VIRGINIA
To exercise your rights, please see the CONTACT US section, or utilize the following link: Here.
We will not discriminate against you for exercising any of the rights that are provided to you.
Verifying Requests: We have various procedures to verify that you are authorized to exercise your rights under the applicable law and we will provide this information at the time you make the request. You also can designate an authorized agent to make these requests on your behalf, though we will need to verify the authority of such agent pursuant to our procedures.
Additional Information: We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes and to process transactions and facilitate customer requests. If you choose to exercise any of your rights, you have the right to not receive discriminatory treatment by us, though we may not be able to provide some services to you without such information.
Cookies: The “Help” feature on most Internet browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If applicable, you may use our cookie consent banner to accept or reject serving of certain types of cookies. If you set your browser to limit or remove cookies or otherwise block our use of cookies, some Site features may be unavailable or unable to function properly. Your device may not give you the ability to control cookies. If you wish to block cookies on our App, you may need to delete the App from your mobile device.
Email marketing opt-out: If you wish to opt out of any of our marketing email communications you may may follow the “unsubscribe” instructions included in our promotional emails. Please note that removal of user information from our database or “opting out” will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. If you unsubscribe from marketing communications, you may continue to receive transactional communications, such as email or text notifications about your order status, recall information and other administrative information. Your information will remain in our database, but will be marked as inactive so you do not receive marketing materials from us.
Phone or Text marketing opt-out: By providing us your phone number, if you are giving us your consent to send you texts or SMS messages for different reasons such as marketing, advertising and transactional texts. To unsubscribe from those texts, you may follow the instructions on such texts. To opt-out of marketing phone calls, please use the applicable opt-out procedures provided in your jurisdiction.
Interest-based advertising opt-out: You may opt out of receiving interest-based ads from us by visiting the DAA consumer opt-out page at https://www.aboutads.info/choices. You also can opt out of receiving interest-based ads from members of the Network Advertising Initiative (NAI) by visiting the NAI consumer opt-out page at http://optout.networkadvertising.org/?c=1#!/. Opting out of receiving interest-based ads does not mean that you will no longer receive ads from us, but rather that the ads you receive may not be as relevant to your interests.
Apps opt-out: You may use the DAA’s AppChoices program to opt out of receiving certain in-app interest-based ads (see: https://youradchoices.com/appchoices). Your mobile device may also provide a device-level advertising preference feature that prevents your device from receiving in-app interest-based ads.
Do-Not-Track: Some Internet browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. Our Sites and Apps do not support “do not track” preferences that may be available in your browser and are not capable of satisfying the preference you set.
Data Retention
We retain your information for the time period reasonably necessary to achieve the purposes described in this Privacy Notice, or any other notice provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect.
Information From Children
Our Services are not directed to children under the age of 16 or another age defined as “children” under applicable law. Our Services are directed towards adults who are 18 years or older. We do not knowingly collect or solicit personal information from children under the age of 16 through our Sites, Apps and Offline Services.
Links To Third-Party Websites, Apps Or Online Service
As a convenience to our Site visitors and App users, our Services may contain links to third-party websites, apps and online services that we believe offer useful information. This Privacy Notice does not apply to such third-party websites, apps or online services. We suggest reviewing the privacy notices or policies of such third parties or contacting them directly for more information on their privacy practices. We are not responsible for the privacy practices of third-party services, regardless of whether they are linked to or otherwise connected to our Services.
Changes To This Notice
We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Notice at any time and without prior notice. If we make any changes, we will change the “Last Updated” date above and post the new Privacy Notice on this website. You should consult this Privacy Notice regularly for any changes. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of posting a notice on this website prior to the effective date of the change.
Telemarketing & Communications
Telephone Consumer Protection Act (TCPA) Compliance
We are committed to complying with the Telephone Consumer Protection Act (TCPA) and other applicable telemarketing and communication laws. By providing your contact information (such as phone number or email) through this website, chat service, or other communication platforms, you consent to receive communications from us, including calls and text messages, which may be sent using automated technology or pre-recorded messages. These communications will be conducted in accordance with applicable law, including but not limited to the TCPA.
We and our third-party partners, including lead verification services, take steps to ensure the authenticity and legality of the consent provided. This may include recording the time, date, and other metadata related to your submission of contact information as proof of consent.
Lead Verification and Data Collection
We use third-party lead verification services, to capture and store proof of your consent to receive communications from us. These services may collect certain information from your interaction with our website, including, but not limited to, your IP address, the timestamp of your consent, and details about the device or browser used during your interaction. This data is used to verify that you have provided the necessary consent to receive communications and to comply with TCPA regulations.
In the event that you wish to revoke your consent, you may do so at any time by contacting us directly through the methods provided in this privacy policy.
Contact Us
If there are any questions regarding this Privacy Notice or our privacy practices, you may contact us using the information below.
[email protected] 501-868-2500